Refund & CancellationRefund & Cancellation

Thank you for choosing PYRIDE LABS. We strive to provide high-quality digital services and products. This Policy outlines our guidelines for cancellations and refunds to ensure transparency and trust in our B2B and D2C engagements.

Cancellation Policy

3.1 Subscription Services

• Cancellation requests must be submitted before the next billing cycle.
• Once a subscription is renewed, the fee for that period is non-refundable.
• Users can manage and cancel their subscriptions through their account dashboard or by contacting support.

3.2 Custom Development Projects

• Cancellations for custom projects are subject to the terms specified in the individual Project Agreement.
• Work already completed up to the date of cancellation will be invoiced and is non-refundable.

Refund Policy (RBI-Compliant)

Due to the digital and intangible nature of our services, refunds are granted only in exceptional cases:

4.1 Non-Refundable Cases

• Activated subscription services.
• Partial usage of the subscription period.
• Change of mind after purchase.
• User-side misconfiguration or technical inability not related to our platform.
• Consulting or professional services already rendered.

4.2 Refund-Eligible Cases

• Payment deducted but service activation failed due to our system error.
• Duplicate or excess payments made in error.
• Verified technical failure solely attributable to PYRIDE LABS.

Refund Process

Approved refunds will be processed back to the original payment method within 5-7 business days, depending on your bank or card issuer's policies.