Delivery (Shipping) Policy

Last Updated: 2026-01-04

1. Nature of Delivery

PYRIDE LABS provides digital products and services only, including but not limited to:

  • Software subscriptions
  • Custom software development
  • AI / ML solutions
  • Software security services and audits
  • Consulting and professional services
  • Enterprise, government, and defence projects

Accordingly, no physical shipping or courier delivery is involved.

2. Mode of Delivery

All services are delivered through electronic means, which may include:

  • Email communication
  • Web-based platform access
  • User accounts or dashboards
  • Download links
  • API access
  • Secure file transfer
  • Project repositories or agreed collaboration tools
  • Digitally shared reports or documentation

3. Delivery Timeline

3.1 Subscriptions & SaaS Services

  • Access is typically provided within 24–72 hours of successful payment
  • Delays may occur due to verification or technical reasons

3.2 One-Time Digital Services

  • Delivery timelines vary depending on the nature of the service
  • Estimated timelines are communicated at the time of order or engagement

3.3 Custom, Enterprise & Defence Projects

  • Delivery timelines are governed by the signed agreement, SOW, or MSA
  • Milestones and acceptance criteria shall follow contractual terms

4. Delivery Confirmation

  • Service activation or access credentials constitute successful delivery
  • Confirmation may be sent to the registered email address
  • Failure to access services due to incorrect user-provided information shall not be considered a delivery failure

5. No Shipping Charges

Since no physical goods are shipped:

  • No shipping or courier charges apply
  • Service fees are strictly for services rendered and are non-refundable, unless stated otherwise under our Refund Policy

6. Third-Party Dependencies

Delivery may involve third-party infrastructure such as hosting providers, cloud platforms, email services, or payment gateways (PayU).

PYRIDE LABS shall not be liable for delays caused by factors beyond reasonable control, including third-party service outages.

7. Failure of Delivery

In case of non-delivery attributable solely to PYRIDE LABS, users may raise a support request, which will be addressed in accordance with our Refund & Cancellation Policy.

8. Policy Modification

We reserve the right to modify or update this Delivery Policy at any time. Changes will be effective upon publication on the Platform.

9. Contact & Support

For delivery-related queries or access issues, please contact us using the official contact details provided on the Platform.

All concerns will be addressed within 30 days, in accordance with applicable Indian laws.